Position Summary:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

Essential Functions:

1. Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.

2. Interviews and/or tours prospective members; sells memberships.

3. Builds relationships with members; helps members connect with one another and to the YMCA.

4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.

5. Applies all YMCA policies dealing with member services.

6. May hand out locker keys and towels; may monitor the locker rooms as required.

YMCA Competencies (Leader):

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications:

1. Certifications required within 30 days of hire: CPR/AED, and First Aid.

2. Excellent interpersonal and problem-solving skills.

3. Ability to connect with people of diverse backgrounds.

4. Previous customer service, sales or related experience.

5. Basic knowledge of computers.

Starting Pay:

$11/hour

Position Summary:

Designs and delivers safe and engaging aqua aerobics classes to YMCA members.

Essential Functions:

1. You lead energizing, fun, safe, and educational group classes.

2. You answer questions from participants to support them in achieving their health and well-being goals.

3. You maintain a working knowledge of wellness and trends in the fitness industry.

4. You build effective, authentic relationships with members, connecting members with each other and the YMCA.

5. You observe and adjust your approach to support all participants' capabilities, physical conditions, health, and culture.

6. You celebrate the achievement of program participants related to program or personal goals.

7. You follow YMCA policies and procedures.

8. You respond to emergencies.

YMCA Competencies:

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. 

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. 

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

.ns:

1. Certifications: CPR (please provide within 90 days of hire)

2. Must be able to demonstrate group exercise instructor skills in accordance with YMCA standards.

3. Group Exercise Instructor certification, or equivalent.

4. At least 16 years of age.

Physical Demands:

Ability to instruct and observe participants in proper techniques.

Ability to lift equipment.

Starting Pay:

$17/class

Position Summary:

Designs and delivers safe and engaging yoga classes to YMCA members.

Essential Functions:

1. You lead energizing, fun, safe, and educational group classes.

2. You answer questions from participants to support them in achieving their health and well-being goals.

3. You maintain a working knowledge of wellness and trends in the fitness industry.

4. You build effective, authentic relationships with members, connecting members with each other and the YMCA.

5. You observe and adjust your approach to support all participants' capabilities, physical conditions, health, and culture.

6. You celebrate the achievement of program participants related to program or personal goals.

7. You follow YMCA policies and procedures.

8. You respond to emergencies.

YMCA Competencies:

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. 

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. 

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well.

Qualifications:

1. Certifications: CPR (please provide within 90 days of hire)

2. Must be able to demonstrate group exercise instructor skills in accordance with YMCA standards.

3. RYT-200 or higher

4. At least 18 years of age.

Physical Demands:

Ability to instruct and observe participants in proper techniques.

Ability to lift equipment.

Starting Pay:

$25/class